Rapid assistance without engineers on site

The low-cost service without engineers on site, with remote service and remote fault diagnostics.

Are you keen to avoid long repair times? Then put your trust in our teleservice!
Our specialists analyze machine and process data and help pinpoint the problem from a remote location. Corrective action can be initiated immediately, and customized updates can be performed without a presence on site. In every case the precondition for access to your system’s control system is your express authorization. Contact is then established to our service engineers via a data link. On your request, they can then update software, organize access to the system in the event of operational disruption, analyze and evaluate system data and provide you with support during commissioning. If EIRICH original parts are required in this connection, these can be organized for you at your request.

 

Advantages:

 

  • Increased availability of systems
  • Cost-efficient troubleshooting
  • Support during commissioning and production
  • Detailed analysis of system data
  • Software updates from the manufacturer

 

With Remote Access Router

 

  • VPN encryption ensures data security
  • Access controlled by the operator
  • Easy to retrofit